Application Ratings and Reviews on the Vim Marketplace

The Vim Marketplace is becoming a trust-driven ecosystem, and your users are a key part of that momentum.

As more clinical teams explore the Marketplace, they are not only evaluating features. They are looking for signals that an app delivers value in real workflows; validation that adoption is worth the effort.

Ratings and reviews are one of those signals.

If your app is delivering meaningful impact, now is the time to encourage your customers to share their experience.

Why Reviews Matter More

More than ever, healthcare organizations are making thoughtful, careful decisions. Clear, visible feedback from verified users can help them provide helpful context during evaluation.

Ratings and reviews help your app:

• Demonstrate credibility within the Vim Marketplace
• Support informed decision-making during discover
• Offer context about real-world usage environments
• Strengthen trust by providing peer perspective

Install counts reflect adoption.
Star ratings provide a quick quality signal.
Written reviews offer qualitative insight into real-world experience and impact.

Together, these signals can help shape how prospective customers evaluate your app.

What Is Now Live in the Vim Marketplace

Install Counts

Users can see how widely your app is adopted across the Vim network. Strong adoption builds confidence and can attract additional installs.

Star Ratings

Verified users can now leave 1 to 5 star ratings. These ratings provide a fast and comparable signal of quality during discovery.

Written Reviews

Users will soon be able to submit moderated written reviews that include clinical context such as role, EHR, and organization size.

This gives future customers meaningful insight into how your app performs in real care environments, not just in a demo.

How to Encourage Customers to Leave Reviews

If customers are seeing value, invite them to share it and leave a review.

Here are simple and appropriate ways to increase participation:

• Mentioning the review option after a successful onboarding, measurable outcome or workflow win
• Sharing the Marketplace listing link during customer check-ins
• Reach out directly to your strongest champions

The best time to ask is right after a positive experience.

Keep requests:

• Neutral (do not ask for positive reviews specifically)
  
• Voluntary (no incentives, rewards, or pressure)
  
• Compliant with Vim Marketplace Policies

Do not offer compensation, discounts, or benefits in exchange for ratings or reviews.

The goal is authentic feedback — whether positive or constructive.

A Note on Expectations

Ratings and reviews are one of several factors that influence Marketplace visibility and evaluation. They are not guarantees of increased installs or commercial outcomes.

The most sustainable growth comes from delivering measurable value inside clinical workflows.

Create Momentum

Great products deserve visibility.

When satisfied customers leave ratings and reviews, discovery improves and your credibility strengthens. This may lead to more installs and more feedback from users.

This can ultimately lead to a compounding cycle where impact builds trust, and trust drives growth.

The Marketplace now provides the foundation. If your app is delivering real clinical value, invite your customers to share their experience.

Got a new review? Here’s how to reply

You can respond to approved end-user reviews in two ways:

Option 1: Reply directly from the email notification

1. When a review is approved by the Vim team, a notification email will be sent to the network email address defined in your app manifest.
2. Click the “Reply to review” button (CTA) in the email.
3. You’ll be redirected to the Console to submit your response.

Option 2: Reply from the Developer Console

1. Log in to the Console.
2. Go to the Apps list.
3. Click the action menu (⋯) on your app card.
4. Select Ratings & Reviews.
5. Reply to relevant review.

Responses should follow the Vim Applications Marketplace Ratings and Review Policy.

What happens next?

• Your reply will be reviewed by the Vim Marketplace team
• Once approved, your response will appear publicly on your app’s Marketplace page
• The original reviewer will receive an email notification informing them of your reply
• The reviewer will have the opportunity to update their rating or review if they choose